Terms of Service

1. What These Terms Cover

These Terms cover use of stammentech.com, the Stammen Technology client portal, billing access through Stripe, and other Stammen Technology online services that link to these Terms. Separate product terms, including any terms published for Suitflow, govern those products where stated.

If an online service asks you to accept these Terms, review them before agreeing. Visiting this website, sending an inquiry, or signing in to the billing portal does not by itself create a paid engagement or authorize a charge. If you act for an organization, you must have authority to take that action on its behalf.

2. Your Service Agreement Comes First

Website descriptions and prices provide general information. Your paid engagement is governed by the proposal, statement of work, order, subscription agreement, master services agreement, or other written agreement that you and Stammen Technology accept. An invoice or portal login does not replace that agreement.

Your agreement sets the scope, deliverables, price, payment schedule, service term, cancellation rights, warranties, support, and ownership terms. If it conflicts with these Terms, your agreement controls for that engagement.

3. Estimates, Approvals, And Scheduling

An estimate or proposal is valid only for the period stated in it. Work is scheduled after the required agreement, approval, deposit, or other stated prerequisite is received.

Timelines depend on your feedback, access, content, and approvals, as well as third-party availability. If the scope, assumptions, dependencies, or your instructions change materially, Stammen Technology may need to revise the timeline or fee. Changes to paid work must follow your agreement's approval process or another written change accepted by both parties.

4. Fees, Billing, And Taxes

Your accepted agreement sets the fees, deposits, recurring charges, invoice due dates, and any minimum service term. Invoices must reflect those terms. Refunds and credits follow your accepted agreement, any written refund commitment, and applicable law.

Available payment methods appear on your Stripe-hosted invoice and may include card, Link, or a United States bank account. Stammen Technology may accept a paper check by written arrangement and will credit it after receipt and clearance. Payment authorization applies to charges you approve. Recurring billing requires separate written authorization; a saved payment method, one-time payment, or portal login is not that authorization. Updating or removing a payment method does not by itself cancel a service.

Unless your written agreement states otherwise, fees exclude applicable sales, use, or similar taxes. Stammen Technology will separately state and collect taxes it is legally required to collect based on where you receive or use the service and the type of service. Provide an accurate service-use address and, if you claim an exemption, a valid exemption certificate before invoicing. Stammen Technology remains responsible for taxes on its net income.

Stammen Technology may pause work, hosting, support, or access after reasonable notice when an undisputed amount is overdue or continued service creates a security or operational risk. Cancellation follows your agreement or other written instructions accepted by Stammen Technology.

5. Your Responsibilities

Provide accurate contact and billing information, timely decisions, required access, lawful instructions, and materials you have the right to use. Review and approve content, business rules, configurations, and deliverables before publication or operational use. Your agreement sets any formal review and acceptance process.

You are responsible for appropriate backups, internal controls, user permissions, and legal or industry compliance for your operations unless your written agreement assigns a specific responsibility to Stammen Technology. Any backup, recovery, or maintenance service included in your agreement remains Stammen Technology's responsibility as stated there.

6. Billing Portal And Account Security

The client portal is a gateway to Stripe's hosted billing service. It does not provide access to contracts or project files. Access is limited to you and your authorized representatives using the email address on your Stripe customer record. Protect that mailbox, one-time verification codes, portal sessions, invoices, and billing details from unauthorized access or disclosure.

Promptly notify support@stammentech.com if you suspect unauthorized access, an incorrect billing email, or a compromised email account. Stammen Technology may update the billing contact or temporarily restrict portal access to protect you, Stammen Technology, or the service.

7. Acceptable Use

Do not use the website, portal, or services to break the law, infringe intellectual property or privacy rights, distribute malicious code, attempt unauthorized access, interfere with operation, misrepresent your identity or authority, or abuse another person or organization.

Do not use automated tools to bypass access controls, collect private account information, or disrupt the service. Automated scraping, probing, or security testing requires Stammen Technology's prior written permission. Ordinary search-engine indexing of public pages is allowed when it respects published crawler instructions and does not disrupt the website.

8. Your Materials And Data

You retain ownership of the content, data, trademarks, credentials, and other materials you provide. You give Stammen Technology a limited right to access, copy, modify, transmit, and host those materials only as reasonably necessary to perform your agreed services.

Stammen Technology does not claim ownership of your business data. Data handling also follows the Privacy Policy and your applicable project agreement, confidentiality agreement, or data-processing terms. This limited permission does not authorize unrelated use of your confidential materials or data to train AI models.

9. Deliverables And Intellectual Property

Your project agreement states who owns custom deliverables and what rights you receive to use them. Unless it says otherwise, Stammen Technology retains ownership of pre-existing methods, tools, templates, libraries, processes, know-how, and reusable components. These Terms do not transfer ownership of Stammen Technology's website content or brand assets.

Third-party software, open-source components, fonts, media, plugins, platforms, and other licensed materials remain subject to their own terms. Your rights to use those materials do not extend beyond the applicable license.

10. Third-Party Services

Your services may rely on cloud hosts, domain registrars, payment processors, email providers, analytics tools, software vendors, and platform APIs. Those providers have their own terms, privacy policies, availability commitments, prices, and technical limits. Stripe's terms and privacy information apply to its hosted billing service.

Stammen Technology is not responsible for a third party's independent acts, outages, policy changes, security incidents, or discontinued features. Stammen Technology will use commercially reasonable efforts to address third-party issues within your agreement's scope. This does not remove responsibilities that Stammen Technology has accepted in your agreement.

11. Confidentiality

You and Stammen Technology must each use reasonable care to protect the other's non-public business, technical, credential, and project information and use it only for the engagement. Information is not confidential under this section if it becomes public without a breach, is independently developed, or is lawfully received from another source without a confidentiality duty. If disclosure is required by law, only the required information may be disclosed; that requirement does not otherwise remove its confidential status.

A signed confidentiality or nondisclosure agreement controls if it provides different or more specific terms.

12. Service Standards And Disclaimers

Stammen Technology will perform contracted services in a professional and commercially reasonable manner. Except for an express warranty in your written agreement, the website, portal, and services are provided as available to the fullest extent permitted by law.

Stammen Technology does not promise uninterrupted operation, error-free software, permanent third-party compatibility, specific search rankings, leads, revenue, cost savings, or other business outcomes.

Automated and AI-assisted outputs can be incomplete or inaccurate. Review them with a person qualified for the intended use before relying on them in business, legal, financial, employment, safety, or other consequential decisions. Stammen Technology remains responsible for any review, testing, and approval duties assigned to it in your agreement.

13. Limitation Of Liability

To the fullest extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from the online services.

Except for payment obligations, misuse of confidential information, infringement or misappropriation of the other party's intellectual property, fraud, willful misconduct, or liability that cannot legally be limited, Stammen Technology's aggregate liability under these Terms will not exceed the fees paid for the specific service giving rise to the claim during the six months before the event giving rise to liability. A written project agreement may establish a different limitation.

Nothing in these Terms excludes liability or limits rights and remedies that applicable law does not allow the parties to exclude or limit.

14. Suspension And Termination

Stammen Technology may suspend or terminate access to the website or portal for material misuse, unauthorized access, security risk, legal requirement, or material breach. When practical, Stammen Technology will provide notice and an opportunity to correct the issue.

Ending portal access does not cancel outstanding payment obligations, recurring services, or your project agreement. Your agreement continues to govern service cancellation, termination, and transition duties, including any agreed data export, backup, or handoff.

15. Electronic Communications

Stammen Technology uses the contact information on your client record for service, billing, security, and transactional communications, subject to your agreement and applicable law. Keep that information current. These communications do not constitute permission to send unrelated marketing.

Electronic approvals, notices, records, and signatures may be used when allowed by law and your agreement.

16. Changes To These Terms

Stammen Technology may update these Terms when services, law, security practices, or operations change. The updated version will appear here with a revised Last Updated date.

Posting revised website Terms does not change your accepted project agreement or authorize new charges. Changes to that agreement require the written approval specified in the agreement or another written change accepted by both parties. If a change to these Terms requires your acceptance, Stammen Technology will request it rather than rely only on a page visit or portal login.

17. Governing Law And Disputes

These Terms are governed by Ohio law, without regard to conflict-of-law rules. Before filing a claim, you and Stammen Technology will make a good-faith effort to resolve the dispute through written notice and direct discussion. This does not prevent either party from seeking urgent relief or taking action needed to preserve a legal right or meet a filing deadline.

Unless your applicable written agreement or mandatory law provides otherwise, a court proceeding arising from these Terms must be brought in a state or federal court with jurisdiction in or serving Mercer County, Ohio.

18. General Terms

If a provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, employment relationship, or agency relationship.

Neither party is responsible for delay caused by events outside its reasonable control, except that a force majeure event does not excuse payment for services already provided.

19. Contact Information

For questions about these Terms or your account, contact support@stammentech.com or (419) 949-TECH (8324).

Stammen Technology, LLC
5320 Siegrist Jutte Road
Coldwater, OH 45828